Frequently asked questions
What is the return/ exchange policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. Please contact us HERE
Please note that all On-Demand products are made specifically for each order and are therefore not eligible for returns or exchanges. Replacements are available only for items that arrive damaged, defective, or incorrect.
How can I track my order?
You will receive a shipping notification email once your order has shipped.
When will I get my order?
On-Demand: Each item is crafted on demand to reduce waste and ensure quality. Please allow approximately 2 weeks for production before shipping.
Ready to Ship: We will work quickly to ship your order as soon as possible. Delivery time may vary depending on your location. You’ll receive a tracking number once your order has shipped. Please note that shipping may be delayed due to holidays.
Can I change my shipping address after placing my order?
Yes. Please let us know within 24 hours of placing your order. You may contact us at shipping@giveswagger.com to get that updated.